Read Terms of Service

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By using this website to book service, you agree to comply to be bound by these terms & conditions if you do not agree to these terms & conditions, do not book service with us.

1. Booking and Scheduling: Booking service online doesn’t guarantee you a spot for that date/time, you will be contacted by email or phone with a confirmation. 

In order to reserve your cleaning date and time, a deposit of $50 will be applied.

This fee is NON-REFUNDABLE but deductible to the total cleaning price.

WE REQUIRE AT LEAST 24 HOURS OF NOTICE (this is to secure jobs for our cleaners for the next day and will give us time to find a replacement job in case you cancel or reschedule).

The $50 booking confirmation fee will automatically convert into a cancellation fee in case you fail to notify us 24 hours before your scheduled appointment. The $50 is non-refundable which means you will have to pay another deposit when booking again.

2. Right to Refuse Service: We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.

Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged a cancellation fee.

3. Client Responsibilities: Prior to our employee’s arrival, please remove all items, clothing, toys, etc. that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time we spend cleaning your home. If you prefer our employees to remove these items, we are happy to do so and will add additional billing time with corresponding charges.

4. Payment and Invoicing: Payments must be made on the day of cleaning by check, cash, or credit card.

5. Complaint & Refund Procedure: We do not offer refunds, we have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed, should this happen email or call us within 24 hours & we will rectify the error at no charge.

6. Cancellation & Rescheduling: Service reliability is extremely important because we reserve a time, especially for you, we request that you give us a minimum of 24 hours. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $50 cancellation fee. SAME DAY CANCELLATIONS a fee of 50% of the charges for that service will be applied. 

For the permanent cancellation of the cleaning service, we ask the client to notify G&G Sparkle Cleaning Services two weeks in advance.

7. Recurring Service Discount: Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

8. Temporary Suspension of Services: If you will be away from your home for an extended period, we request that you schedule the cleaning service just before you leave, but not after you leave. This is to ensure that you have a chance to see our work and be the last to leave your home.

9. Access to Premises: The client shall make the service location accessible to G&G Sparkle Cleaning Services personnel on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home, if contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged $80 late cancellation fee, this fee is necessary to compensate the employees for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.

10. Use of Homeowner’s Vacuum: If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

11. Cleaning Supplies: We provide the equipment & products needed to thoroughly clean your home, if you require us to use green cleaning products only, please let us know before we start the service.

If you require us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made, we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

12. Rate Increases: Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.

The customer rate shall be increased annually, by an amount not-to-exceed 8% of the client’s current rate.

13. Breakage/Damage & Loss Policy: While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.

We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following: 

· Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, the client should point out such items to us before starting service, please advise us how you would like your fragile items handled & their care.

Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

14. Non-Solicitation of G&G Sparkle Cleaning Services Employees:We invest time, money, energy and training in our employees. Because they are excellent at what they do, they could be solicited by clients to work for the client personally. The client understands and agrees to a $2,500 fee should the client hire any of G&G Sparkle Cleaning Services employees while they are employed by the company or within three year following the employee’s last day as an employee of G&G Sparkle Cleaning Services LLC.

G&G Sparkle Cleaning Services LLC reserves the right to change these terms & conditions at any time without prior notice to you.